| 1 | Change the culture, change the game : the breakthrough strategy for energizing your organization and creating accountability for results Connors, Roger | |
| 2 | Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people Michelli, Joseph A. | |
| 3 | Manager's book of decencies : how small gestures build great companies Harrison, Steve | |
| 4 | New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company Michelli, Joseph A. | |
| 5 | Toyota under fire : lessons for turning crisis into opportunity Liker, Jeffrey K. |